The Opportunity  

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the incumbent with the resources to solve critical problems for the future of our business, which is why we need you.  

Manulife Actuarial is seeking a self-motivated team player, who is obsessed with delivering value, is forward-thinking, and excited to improve inforce value of the company and customer experience.

What motivates you?  

• You obsess about customers, listen, engage and act for their benefit  
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  
• You thrive in teams, and enjoy getting things done together 
• You take ownership and build solutions, focusing on what matters  
• You do what is right, work with integrity and speak up 
• You share your humanity, helping us build a diverse and inclusive work environment for everyone  

We are looking for someone:  

• Involve in full suite of experience studies including assumptions recommendation, maintenance, and financial impact analysis as in the areas of reserve (IFRS17 and local basis), new business value and new business CSM.
• Involve in IFRS17 policyholder experience gain/loss reporting and to provide deeper analysis of underlying contributors.
• Involve in the regular experience monitoring and highlight/ investigate variance in experience and its root cause.
• Involve in experience monitoring Power BI tools development working with regional and local analytic teams.
• Assist in the inforce management projects to deep dive on experience drivers and propose recommendations to improve customer experience and inforce value to the company. This includes close collaborations with various stakeholders on different inforce management initiatives.
• Assist in any other projects as assigned.

Nice to Have:   

• Good progress of actuarial exams.
• At least 4-5 years of working experience with good understanding of data, actuarial experience monitoring and insurance business know-how.
• In-dept knowledge of insurance products and their earnings attributes.
• Creative, thinking out of the box, meticulous to details, effective communications and planning are key elements for success.
• Good knowledge in MS Office (Excel, Access, Words, Power Point) and Power BI (or any equivalent visualization software).
• Knowledge of IFRS17 and local regulatory are added advantage.
• Team player oriented as well as can follow up tasks independently.
• This is an individual contributor role.

On the job you will:  

• Work closely with reporting and regional teams.
• This includes liaise with various stakeholders on different inforce management initiatives.

 Our commitment to you  

• Our mission; to be a part of making Decisions Easier and Lives Better 
• A leadership team dedicated to your growth and success  
• A bold ambition and set of goals to be a leader in driving transformation in our industry  
• Our best. Every day.  

Learn more about opportunities with us at jobs.manulife.com     

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.