Job Type:

Build a brilliant future with Hiscox
 

Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you’ll get the opportunity to learn multiple insurance products and interact with business leaders across the organization. 

The Role: 

The AVP of Entertainment and GL Claims is an individual contributor role that, under the supervision of the VP of Casualty Claims, pro-actively manages and oversees the Entertainment and specific GL Program third-party administered claims. This person will:  

• Provide authority and technical claims guidance to TPA’s to resolve all levels of Auto, GL, and WC claims. Fully review all evaluations; fully review/analyze the policy/endorsements and coverage issue(s);  challenge the assumptions made by the TPA when necessary/warranted.
• Perform periodic audits of TPA-managed claims to ensure compliance with regard to technical aspects of claim handling and TPA oversight (Coverage, Investigation, Reserving, Litigation Management, Resolution, Diary and File Management).
• Comply with the Best Practices so that TPA’s achieve consistently fair, prompt, and professional claim handling standards that drive our claims organization towards paying what we owe as quickly as we can.
• Manage costs and scope of work to ensure TPA’s and external partners are meeting contractual service level agreements. He/she will ensure optimal expense management, litigation management, large loss, fraud, subrogation, and vendor utilization outcomes.
• Ensure TPA’s retain panel counsel when necessary; if non-panel counsel is required, authority of retention from your manager and negotiate rates per standard within the jurisdiction; document non-panel retention spreadsheet.
• Liaises and serves as point of contact with Entertainment Underwriters and external partners/brokers to resolve customer service questions.
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities.
• Manages and tracks TPA loss runs on a monthly basis to ensure that claim financials are accurate and properly reconciled, in conjunction with US Claims Operations.
• Represents Claims in the monthly Entertainment Underwriting meetings.
• Liaises with Actuary to provide reserving data in order to manage loss development and IBNR.
• Keeps senior claims management and stakeholders informed of key claims and issues.
• Identifies emerging exposures and claims trends, including preparation of materials for key leadership meetings, and attending meetings as a presenter when requested.
• AVP of Entertainment and GL Claims will have project management responsibility, completing special projects and assignments as assigned by the Vice President. He/she will represent Property & Casualty in other Claims projects as needed (i.e. serve as back-up, preparation and participation in Claim leadership meetings, strategy planning, etc.).
• Partners with AVPs of Property and GL Bodily Injury to assist in managing the Entertainment book.  
• Operational support will include the monitoring and analyzing of key operational performance indicators and, working with Actuarial, Finance and Compliance teams, to determine appropriate interventions to variance.
• Assist the Vice President in a leadership capacity in creating and communicating a clear vision to the Property & Casualty staff that motivates them to drive for results and ensures alignment with the broader business vision, strategy and goals. In addition, he/she will improve bench strength by identifying and developing key talent.
• Lastly, the AVP of Entertainment and GL will represent Property & Casualty beyond the direct responsibilities, playing a key role in driving the P&C strategic initiatives: Expense Management, Operational/Technical Excellence, Employee Engagement and Customer Service.

The Team:  

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling. 

Requirements:  

• 8+ years of multi-line claims handling experience (preferably General Liability, Auto, and Workers Compensation)
• Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation 
• Experience in managing and directing TPAs  Advanced knowledge of coverage within the team’s specialty or focus 
• Advanced knowledge of litigation process and negotiation skills 
• Excellent verbal and written communication skills 
• Advanced analytical and leadership skills 
• B.A./B.S degree from an accredited College or University preferred 

Additional Factors Considered: 

• Ability to act a subject matter expert within team 
• Demonstrated ability to work with minimal oversight 
• Experience attending and leading mediations, arbitrations and trials 
• Demonstrated ability to advance product innovation or develop a greater understanding of other aspects of the business through training or other relevant projects 
• Demonstrates courage in addressing and solving difficult or complex matters with insureds, attorneys and brokers 
• Demonstrated steps taken toward additional certifications by an approved authority such as a CPCU, ARMS or AINS designation 
• Commitment to professional development and learning demonstrated by at least 5 hours of continuing education related to insurance topics through Success Factory, Hiscox in-person or video conference training sessions, or other in-person seminars or webinars. 

Hiscox Values 

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.  

• Courage: Dare to take a risk 
• Human: Clear, fair & inclusive 
• Ownership: Passionate, commercial & accountable 

• Integrity: Do the right thing, however hard 
• Connected: Together, build something better 

 What Hiscox USA Offers 

• Competitive salary and bonus (based on personal & company performance) 
• Comprehensive health insurance, Vision, Dental and FSA 

• 401(k) with competitive company matching 
• 24 Paid time off days 
• 10 Paid Holidays 
• Paid sabbaticals after 10 years of service 
• Dynamic, creative and values-driven culture 

• Modern and open office spaces, complimentary fruit and drinks 
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation 

About Hiscox 

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. 

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.  

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. 

About Hiscox US 

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. 

Today, Hiscox USA has a talent force of about 420 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. 

Diversity and flexible working at Hiscox 

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. 

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance) 

Salary range: $100k-$135k

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Work with amazing people and be part of a unique culture